Our Company Policies

Clifton Assessments & Training Limited, (known herein as the company) recognise its duties and responsibilities under the Health and Safety at Work Act 1974 and will comply with all statutory duties for Health & Safety to ensure as far as reasonably practicable, the health, safety and welfare of all employees and other parties who may be affected by our direct work activities.

The Director of the company, Adam Schapiro, is aware of their individual responsibilities and what is required to ensure the health, safety and welfare of the company’s workforce and anyone affected by our work activities. Employees will also be made aware of their responsibilities to ensure the health, safety and welfare of their own wellbeing and those affected by their actions through cooperation with the company.

Sufficient time and resources will be allowed for health and safety, and the company shall:

• Training – Ensure all employees are competent to do their tasks and give them adequate training.
• Consultation – Consult in the most appropriate manner with employees & co-workers on matters affecting their health & safety.
• Cooperation & safety of others – The company will have pre-site meetings with the client to be made aware of any hazards involved with the task at hand. Suitable signage will be used to ensure other parties are not put at unknown risk.
• Monitoring, Audit & Review – Review and revise its policy and procedures as required at regular intervals.
• Accident Reporting – The company will comply with RIDDOR and report all incidents where legally required. All accidents will be reported to management and will be recorded in the accident book.
• Fire & Emergency Procedures – The company will assess the risk of all fire hazards and will separate all combustible materials. In the case of an emergency, all staff will congregate at the designated meeting points and emergency services will be contacted.
• First Aid – First aid provision will be made available & issued to all staff for their place of work or pre-arranged with the client for external premises.
• Manual Handling – The company will assess the risk of manual handling where relevant. Training will be provided to ensure safe working practices.
• Work Equipment – Provide and maintain safe plant and equipment.
• Asbestos – If during the execution and/or undertaking of our normal work activities there is concern of asbestos being encountered/disturbed, the company will provide asbestos awareness training to ensure that asbestos can be identified. The asbestos register will be checked on client sites or will be made aware of its location before work commences.
• PPE – Personal Protective Equipment will be provided free of charge to all employees. This equipment will be suitable for the work undertaken and training will be provided for its use.
• Welfare – Maintain safe and healthy working conditions in addition to providing & arranging (client sites – where necessary) access to adequate welfare facilities such as toilets, washing facilities with potable drinking water.
• COSHH – Ensure safe handling, storage and use of all substances. An appropriate assessment will be made to ensure the risk of its use is measured.
• Risk Assessment – The company will be responsible for undertaking all risk assessments ensuring all associated hazards are identified with suitable control measures implemented. These risk assessments will be made available to all staff and reviewedand amended as necessary.
• CDM – When involved in any construction-related activity as defined under the Construction (Design and Management) Regulations the company will ensure that all works are sensibly planned so that the risks involved are managed from start to finish, engage with workers about the risks and the relevant controls necessary to manage them, provide information on how those risks are being managed, select the right people to undertake the works, cooperate and coordinate the works with others and communicate all relevant information effectively.
• Additionally, where the company acts as a Principal Contractor for Non-notifiable projects, we will ensure that any sub-contractors used are competent to undertake the work, will be adequately monitored on-site and/or will always work under our direct supervision. Any site managers employed will be competent and have a full understanding of their duties, all contractors will receive a suitable site induction prior to the commencement of the works and on an on-going basis via toolbox talks if required. A construction phase plan proportional to the risks involved in the project will be produced, with reasonable steps undertaken to prevent any unauthorised access to the site. Where possible we will make use of the client’s facilities if they meet the requirements for that project. If this is not the case, we will ensure that adequate temporary welfare facilities are in place prior to the project starting.

It is the policy of Clifton Assessments & Training Limited to treat everyone with dignity and respect at work.

We are committed to an ongoing programme of equal employment and non-discrimination for all and comply with all relevant obligations under the Equality Act 2010. 

This policy is not contractual but sets out the way in which we aim to manage equal opportunities. This policy applies to all employees and workers. To ensure that this policy complies with the law and remains effective and relevant we reserve the right to amend it as necessary from time to time.

We provide equal employment opportunities in accordance with the developments in the field of race relations, age, sex equality, sexual orientation, religion or belief, gender reassignment, pregnancy and maternity, disability, marriage and civil partnership and the legislation to protect against discrimination in employment.

Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best.

Our Commitment

• To create an environment in which individual differences and the contributions of all our staff are recognised and valued.
• Every employee is entitled to a working environment that promotes dignity and respect for all. No form of intimidation, bullying or harassment will be tolerated.
• Training, development and progression opportunities are available to all staff.
• To promote equality in the workplace which we believe is good management practise and makes sound business sense.
• We will review all our employment practices and procedures to ensure fairness.
• To ensure all staff will not directly or indirectly discriminate or harass any third parties including customers or clients
• Breaches of our equality policy will be regarded as misconduct and could lead to disciplinary proceedings.
• This policy is fully supported by senior management.

All job applicants, employees and workers will be made aware of this policy and a copy of the policy will be made available to all employees upon joining the business. Customers/clients may also be made aware.

We take a strict approach to breaches of this policy, which will be dealt with in accordance with our Disciplinary Procedure. Serious cases of deliberate discrimination may amount to gross misconduct resulting in dismissal. 

If you believe that you have suffered discrimination you must raise your concerns with your line manager or a board director. Complaints will be treated in confidence and investigated as appropriate. 

There must be no victimisation or retaliation against staff who complain about discrimination. However, making a false allegation deliberately and in bad faith will be treated as misconduct and dealt with under our Disciplinary Procedure.

The Managing Director has overall responsibility for implementing and monitoring this policy, which will be reviewed on a regular basis following its implementation and may be changed from time to time

1. Overview and How We Define Modern Slavery

1.1 Slavery, child labour and human trafficking are serious crimes and a violation of fundamental human rights. There are various forms of this ‘Modern Slavery’ which deprives victims of their liberty and usually involves financial exploitation.

1.2 At Clifton Assessments & Training Limited we conduct our business fairly, ethically and with respect to fundamental human rights. We are fully committed to the prevention of all forms of slavery, forced labour or servitude, child labour and human trafficking, both in our business and in our supply chains. We will not tolerate it. 

1.3 This policy does not form part of your contract of employment, and we reserve the right to amend this policy at any time.

1.4 You are required to read and comply with this policy if you work for, or on behalf of the Company in any capacity including as: an employee, director, officer, worker, consultant, volunteer, supplier or service provider. 

1.5 The Company’s Anti-Slavery Officer Adam Schapiro (‘ASO’) is responsible for this policy.

1.6 Failure to comply with this policy may result in disciplinary action, including dismissal, or termination of the contract between you and the Company. It could also involve other legal steps being taken against you. 

2. Preventing Slavery and Human-Trafficking in Our Business

2.1 The Company makes appropriate checks on all employees, recruitment agencies and suppliers, to know who is working for, or on behalf of us.

2.2 The Company provides every employee with a written contract of employment. We pay every employee in accordance with the law. We comply with our legal obligations to ensure the health and safety of all of our employees and workers, including in relation to working hours, rest breaks and holidays. 

2.3 All employees are required to sign a copy of this policy to show they have read and understood it. All managers are provided with training on this policy.

3. If You Are One of Our Suppliers

3.1 If you supply the Company with goods or services, you must assess your business and supply chains and confirm to our ASO that you comply with your legal 

obligations, in relation to Modern Slavery, and are committed to ensuring there is no slavery, forced labour or servitude, child labour or human trafficking taking place in your business, or any of your supply chains. You must also provide a copy of your anti-slavery policy.

3.2 If you breach this policy, or are found to have slavery or human trafficking in your business, or knowingly in your supply chain, the Company may terminate the contract with you and pursue its legal remedies against you.

4. If You Are An Employee Or Worker Providing Services For Us

4.1 You must immediately report any suspicions of Modern Slavery or human trafficking in our business or supply chains to our ASO. Our ASO will investigate and report to our Board of Directors, within a reasonable time, on actions which may require to be taken.

4.2 You will not suffer any detrimental treatment as a result of reporting any genuine concerns, raised in good faith, under this policy. This applies, even if after investigation, they are found to be mistaken. If you believe that you have suffered any such treatment, you should immediately inform our ASO and if you are an employee, refer to our Grievance and Whistleblowing Policies. 

Introduction and Aim

Clifton Assessments & Training Limited is a vocational training business, operating from a site in Clifton, Bristol. Our main services are undertaking End Point Assessments for NVQs and NVQ Training. We recognise that our operations result in emissions to air and water, and the generation of waste. It is our aim to comply with legislation and other requirements, continue to reduce the environmental impacts of our business and operate in an environmentally responsible manner. This policy describes how we will achieve our aim.

Responsibility

This environmental policy applies to all of our operations including management, office services, site operations, and procurement. Adam Schapiro, Managing Director has overall responsibility for ensuring that sufficient resources are made available to enable the business to achieve our environmental objectives and targets and that the policy is implemented.

Adam Schapiro, Managing Director has the day-to-day responsibility for ensuring that the requirements of this policy are being followed and for monitoring the effectiveness of the objectives. However, all employees have a responsibility in their area to ensure that the aims and objectives of the policy are met.

Objectives 

During 2022 and 2023, we aim to:

• make efficient use of natural resources by conserving energy and water, minimising waste, and recycling where possible
• meet our duty of care requirements in relation to waste by ensuring the safekeeping, transportation and subsequent recovery or disposal of waste
• use recycled construction materials whenever these can be commercially justified
• keep transport use to a minimum and regularly service vehicles to maintain their efficiency
• work with suppliers to ensure they recognise and reduce the environmental impact of their products and transportation
• include environmental considerations in investment decisions for new plant, equipment or working practices
• inform and train all employees of the companies’ environmental objectives and how they can assist in meeting targets 
• use the most environmentally friendly cleaning products whenever possible

Targets

To achieve our aims, we have set ourselves the following targets (add or delete where applicable):

• reduce vehicle emissions to air by the scheduling of work to reduce mileage and servicing all vehicles
• reduce the generation of general and hazardous wastes by reducing the amount of stock held in stores and ensuring all jobs are accurately scoped and priced to ensure material usage is minimised
• recycle as much paper, cardboard, plastic and metal waste generated in the office as possible
• reduce paper usage by increasing the use of e-mail and electronic documentation
• reduce energy consumption by monitoring energy usage and training staff on basic housekeeping

Monitoring and Auditing

Progress against these objectives will be monitored through a number of mediums including:

• Annual management review of this environmental policy and any associated      environmental procedures
• Regular internal audits of environmental procedures
• The monitoring of environmental objectives and associated KPIs / targets
• Monthly management meetings.

Communication

This environmental policy is available on request. All members of staff will receive training on the environmental responsibilities of their role and will be informed of any updates or revisions via e-mail or team meetings.

Clifton Assessments & Training Limited, (known herein as the company) is dedicated to this quality policy and will endeavour to ensure that its products and services fully always meet the requirements of its customers. The goal of the company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realising that goal. It is also recognised that the business environment will have an impact on our quality policy.

Clifton Assessments & Training Limited is committed to the management of mutually beneficial relationships between clients and suppliers, working together in the implementation of this policy and in continually improving the quality of the products and/or services it supplies. 

In the provision of our goods and services we will: 

1. ensure that we fully identify and strive to meet the needs and expectations of our customers and conform to the agreed compliance standards for the products and services we supply;
2. assess the risk of our service/product provision processes so we can mitigate potential risks of process defects;

3. ensure that our people are suitably competent to carry out their work activities to required time scales in a manner that will not adversely affect the quality of goods/services we supply.

4. monitor and regularly review the business environment in which we operate and the associated internal and external issues that affect us.

To ensure that this policy is successfully implemented, our people will be responsible for identifying customer requirements and ensuring that the correct process are followed to meet those requirements. 

Objectives will be set to ensure that the requirements of this policy are met, and that continual improvement is maintained in line with the spirit of the policy and the changing business environment. These objectives will be monitored during management reviews. 

The commitments outlined in this quality policy and the improvement objectives will be always communicated and available to all relevant interested parties. Awareness training will be an integral part of the strategy to achieve the objectives. 

The policy will be reviewed at regular intervals to ensure that it continues to be effective and meet customer expectations.

Interpretation and Definitions

“The Company” means Clifton Assessments & Training Ltd whose registered office is Kestrel court, B7, Harbour Rd, Portishead BS20 7AN

“The Client” means the person specified in the Quotation or the enrolment form.

“The Quotation” means the written quotation for the performance of the closed course services or any consultancy services as may from time to time be amended by the written agreement of the parties.

“The Services” means the open courses as detailed in the Course Brochure or the closed courses or any other consultancy services as detailed in the Quotation.

1.0 Appointment

The appointment of the Client is confirmed once full payment has been made, the enrolment form has been completed and signed, and the Company has provided written confirmation that the client has been accepted onto the course.

All qualifications are provided and delivered within the awarding organisations requirements and to the national occupational standards, the standards are subject to change with prior notice by the awarding organisation but are without liability to Clifton Assessment, its assessors/trainers, and associates.

The Client shall comply with all applicable Health and Safety legislation and regulations in respect of any employee of the Company or self-employed person engaged by the Company to provide the Services whilst such person is working on the Client’s premises and the Client shall provide the Company with such information as is necessary to enable the Company to comply with all applicable Health and Safety legislation and regulations in respect of that person.

Substitution of a Learner will not be allowed once the learner has been registered with the awarding organisation.

All qualifications are provided without guarantee and certification is granted upon successful completion of the qualification if you feel that the course does not meet your requirements or personal expectations you must bring this immediately to your assessor’s attention for rectification.

2. Price

The price of the competency assessment qualification includes the following.

a) Registration with Awarding Body & Certification.

b) Assessment of submitted evidence by the assessor up to the completion of portfolio,

c) Initial learner induction to the requirements of the registered qualification and the awarding organisations requirements either as an individual or as part of a group induction,

d) Supportive documentation to assist in building a portfolio of workplace evidence to prove competence for the registered qualification,

e) Internal Verification of assessment decision leading to application for certification,

f) Safe and secure storage of assessment documentation including certification for a period as determined by the awarding organisation.

Payment can be made via, Bank Transfer, or credit/debit card

Any payments made after registration are non-refundable and non-transferable if a learner fails to complete through no fault of the training centre, even if paid for in full.

Prices quoted cover the agreed course identified in the Enrolment Form ONLY and does not cover card extensions, renewals or upgrades and any associated health, safety and environmental tests required.

3. Cancellation

All cancellations must be received in writing and sent to Clifton Assessments & Training Ltd.

If you can cancel your booking.

Less than 14 days after signing up to the course

A full refund will be issued less an administration charge of £70 + vat

More than 14 days after signing up to the course

No refund will be due

Any fees occurred by Clifton Assessments & Training Ltd resulting from cancellations e.g. awarding bodies fees, course materials etc will be chargeable at cost.

4. Confidentiality

All information supplied by the Client to the Company and all information supplied by the Company to the Client shall be deemed to have been furnished in confidence for the purpose authorised by the Quotation or acknowledgement of 

order and no other. The recipient party shall take all reasonable precautions to prevent communication of any such information to any of its employees or to any third party except as may be necessary in order to carry out the purpose of the quotation. If disclosure to an employee or a third party is necessary for such purposes, then such employee or third party shall be required to observe the same confidentiality obligation as the recipient party.

Neither the Company nor the Client shall use the name of the other in any publicity material nor publish anything relating to work being undertaken pursuant to the performance of the Services without the prior written permission of the other (such permission not to be unreasonably withheld).

5. Complaints

If a problem or issue arises whilst you are on your course, you must raise it with Clifton Assessments & Training Ltd Immediately in writing to info@cliftonassessments.com. Every effort will be made to address this in a timely manner, for further information please refer to our complaint’s procedure.

6. Clifton Assessments & Training Policies 

Upon acceptance onto a Clifton Assessments and Training Ltd course, the Client will be provided with access to the below company policies upon request.

· Appeals Policy for Learners

· Access to Fair Assessment Policy

· Anti-Bribery & Corruption Policy

· Complaints Policy

· Conflict of Interest Policy

· Contingency Plan Policy

· Data Protection Policy

· Disability and Discrimination Policy

· Environmental Policy Statement

· Equal Opportunity Policy

· Health & Safety Policy

· Learner Identification Policy

· Malpractice and Maladministration Policy

· Modern Slavery Policy

· Quality Policy Statement

· Reasonable Adjustments Policy